Terms of Service

Last Updated: 19 October 2026

Welcome to the website of the Malaysian Timber Certification Council (MTCC), accessible at www.mtcc.com.my.

These Terms of Service (“Terms”) govern your access to and use of the MTCC website, including its content, publications, certification information, online directories and other services made available through the website.

By accessing or using this website, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue your use of the website.

1. About MTCC

The Malaysian Timber Certification Council (MTCC) is an independent organisation responsible for developing and operating the Malaysian Timber Certification Scheme (MTCS).

Through this website, MTCC provides information about timber certification, sustainable forest management, certified products and organisations, certification activities, publications and related initiatives.

These Terms apply to your use of the website and do not replace any separate agreements, scheme requirements, certification rules or contractual obligations that may apply to specific MTCC programmes or services.

2. Permitted Use of the Website

You may access and use this website for lawful purposes, including obtaining information about MTCC, the MTCS, timber certification, certified organisations and related activities.

When using this website, you agree not to:

• Use the website for any unlawful, fraudulent or misleading purpose.

• Attempt to gain unauthorised access to the website, its servers, systems or data.

• Interfere with the website’s operation, security, availability or performance.

• Upload or transmit malicious software, harmful code or other materials intended to disrupt website operations.

• Misrepresent your identity, affiliation or authority when communicating with MTCC.

• Use automated systems to extract, scrape or collect website information in a manner that violates applicable laws or materially disrupts the website.

• Reproduce, distribute or use website content in a way that infringes intellectual property rights or violates applicable laws.

MTCC reserves the right to take appropriate action against activities that breach these Terms or threaten the security, integrity or proper operation of the website.

3. Website Information and Accuracy

MTCC endeavours to ensure that the information published on this website is accurate and up to date. However, website content may be updated, amended or removed from time to time.

Unless expressly stated otherwise, the information provided on this website is for general informational purposes only.

MTCC does not warrant that all information is complete, accurate, current or suitable for every purpose. Users should independently verify important information before relying on it for commercial, legal, regulatory or other decisions.

Where information relates to certification status, certificate validity or certified organisations, users should refer to the relevant official records and contact MTCC or the appropriate certification body if further confirmation is required.

4. Certification Information and Public Listings

The website may contain information relating to the Malaysian Timber Certification Scheme (MTCS), including certified organisations, certificate holders, certification bodies, certification status and related records.

Such information is provided to support transparency, public reference and verification of certification-related matters.

Unless expressly stated otherwise:

• A listing on the website does not constitute an endorsement of an organisation’s products, services or business practices by MTCC.

• Certification status applies only within the relevant certification scope, validity period and applicable scheme requirements.

• Certification information may change due to expiry, suspension, withdrawal, renewal or other certification-related decisions.

• Users should verify the current status and scope of a certificate before relying on the information for procurement, commercial transactions or other purposes.

The appearance of a company, product or organisation on this website should not be interpreted as a guarantee of product quality, fitness for purpose, commercial performance or compliance with requirements outside the applicable certification scope.

Questions regarding specific certification decisions or records should be directed to MTCC or the relevant certification body.

5. Intellectual Property Rights

Unless otherwise indicated, the content and materials published on this website, including text, graphics, photographs, illustrations, logos, documents, publications, design elements and other materials, are owned by MTCC or are used under licence or with permission from the relevant rights holders.

You may view, download or print website materials for personal, educational, research or other lawful non-commercial purposes, provided that:

• The material is not altered in a misleading manner.

• Appropriate acknowledgement of MTCC or the relevant rights holder is provided.

• Copyright notices and other ownership notices are retained.

• The use does not imply endorsement, sponsorship or affiliation without authorisation.

Commercial reproduction, republication, distribution, adaptation or other use of website materials may require prior written permission from MTCC or the relevant rights holder.

Nothing in these Terms grants you ownership of MTCC’s name, logo, trademarks or other intellectual property.

Any third-party names, logos, trademarks or materials displayed on the website remain the property of their respective owners and may be subject to separate terms and restrictions.

6. Use of MTCC Name, Logo and Certification Marks

The MTCC name, logo and any certification marks displayed on this website must not be used in a way that falsely suggests approval, endorsement, certification or affiliation.

Any use of certification marks must comply with the applicable certification scheme requirements, licensing conditions and usage guidelines.

You must not:

• Use certification marks on products or materials that are not authorised for such use.

• Alter, distort or reproduce certification marks in a misleading manner.

• Represent an organisation, product or service as certified without valid authorisation.

• Use the MTCC name or logo in a manner that suggests an official relationship or endorsement that does not exist.

MTCC may take appropriate action in response to unauthorised or misleading use of its name, logo or certification-related materials.

7. User Submissions and Enquiries

The website may provide channels for users to submit enquiries, feedback, complaints, appeals, supporting documents or other information.

When submitting information through these channels, you agree that:

• The information you provide is accurate to the best of your knowledge.

• You have the necessary authority to submit the information and any supporting documents.

• Your submission does not knowingly infringe another person’s rights or violate applicable laws.

• You will not submit malicious files, unlawful content or information unrelated to the purpose of the submission.

MTCC may use submitted information to respond to enquiries, assess complaints, administer relevant processes or carry out its functions, subject to applicable laws and its Privacy Policy.

Submission of a complaint, enquiry or other information does not guarantee a particular outcome, response time or decision unless otherwise specified by MTCC.

Please do not include unnecessary confidential or sensitive personal information in your submissions.

8. Privacy and Personal Data

Your use of this website may involve the collection and processing of personal data.

MTCC’s handling of personal data is described in its Privacy Policy, which should be read together with these Terms.

By using the website or submitting information through its available channels, you acknowledge that personal data may be processed in accordance with the applicable Privacy Policy and relevant laws.

Nothing in these Terms limits any rights you may have under applicable personal data protection legislation.

9. Third-Party Websites and External Links

This website may contain links to external websites, online resources, partner organisations, certification bodies or other third-party services.

These links are provided for convenience and informational purposes. MTCC does not necessarily control, endorse or accept responsibility for the content, accuracy, availability, security or privacy practices of external websites.

Accessing a third-party website is at your own discretion and subject to that website’s applicable terms and policies.

MTCC is not responsible for any loss or damage arising from your use of third-party websites or services, to the extent permitted by applicable law.

10. Website Availability and Security

MTCC endeavours to maintain the availability and security of its website. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical issues, security measures, system upgrades or circumstances beyond MTCC’s reasonable control.

MTCC reserves the right to modify, suspend, restrict or discontinue any part of the website without prior notice where reasonably necessary.

Users are responsible for maintaining appropriate security measures on their own devices when accessing the website.

11. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website and its content are provided on an “as is” and “as available” basis.

MTCC makes no representation or warranty, express or implied, that:

• The website will always be available, uninterrupted or error-free.

• All website content will be complete, accurate or current at all times.

• The website will be free from viruses or other harmful components.

• Website content will be suitable for a particular commercial or personal purpose.

Users are responsible for independently assessing whether the information available on this website is appropriate for their intended use.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded under applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, MTCC shall not be liable for any indirect, incidental, consequential or special loss or damage arising from or in connection with the use of, or inability to use, this website or reliance on its content.

This includes, where legally permissible, loss of profits, business opportunities, data or anticipated savings.

MTCC shall not be responsible for losses arising from reliance on outdated certification information, third-party content, website interruptions, unauthorised access or technical failures beyond its reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

13. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities, claims, costs or expenses reasonably arising from your unlawful use of the website, your material breach of these Terms or your infringement of the rights of MTCC or another party.

This provision does not apply to the extent that the relevant loss or liability is caused by MTCC’s own acts or omissions or where the law prohibits such an allocation of responsibility.

14. Changes to These Terms

MTCC may revise these Terms from time to time to reflect changes in its website, services, operations or applicable legal requirements.

The updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the website after revised Terms are published constitutes use of the website subject to the updated Terms, to the extent permitted by applicable law.

We encourage you to review this page periodically.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Malaysia.

Any dispute arising from or relating to the use of this website shall be subject to the jurisdiction of the competent courts of Malaysia, subject to applicable law.

16. Contact Us

If you have questions about these Terms, website content, permitted use of MTCC materials or other website-related matters, please contact:

Malaysian Timber Certification Council (MTCC)

Website: https://mtcc.com.my

Please refer to the official contact details published on the MTCC website for enquiries and requests.