Enquiries / Complaints

Enquiry

Reach out with an enquiry, or submit a complaint under the MTCS.

If you have a question or general enquiry about MTCC or the Malaysian Timber Certification Scheme (MTCS), or a complaint relating to MTCC or the MTCS, please complete the form below and click Submit. Our team will get back to you.

MTCC manages complaints and disputes in accordance with MTCS GD 3003:2026 – Complaints Handling and Dispute Resolution Mechanism – Guide for Stakeholders, available here.

General

Enquiry

If you have any questions and/or general enquiries about MTCC or MTCS, please fill in the fields below and click submit to send the form.

Select the relevant application to begin your certification, trademark, or notification process with MTCC

Malaysian Timber Certification Scheme (MTCS)

Malaysian Timber Certification Scheme sets standards for sustainable forest management and timber supply chains.

Apply Here
MTCC Trademark Usage

Request approval to use the MTCC trademark

Apply Here
PEFC Notification for Certification Bodies

Authorisation for certification bodies to issue PEFC certificates under Malaysia's MTCS

Apply Here
PEFC Trademark Usage

Guidelines and approval for authorised PEFC trademark use

Apply Here