Privacy Policy

Last Updated: 19 October 2026

The Malaysian Timber Certification Council (MTCC) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit www.mtcc.com.my, use our website services, submit enquiries, or interact with us.

This Privacy Policy should be read together with any applicable notices or terms relating to specific MTCC services.

1. About MTCC

The Malaysian Timber Certification Council (MTCC) is an independent organisation established to develop and operate the Malaysian Timber Certification Scheme (MTCS).

In this Privacy Policy, the terms “MTCC”, “we”, “us” and “our” refer to the Malaysian Timber Certification Council. The terms “you” and “your” refer to individuals who visit or interact with our website or services.

2. Personal Data We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal data:

a. Personal identification and contact information

• Name and designation

• Organisation or company name

• Email address

• Telephone number

• Mailing or business address

b. Enquiries, complaints and submissions

When you contact us, submit an enquiry, or lodge a complaint or appeal, we may collect the information you provide, including the nature of your enquiry, details of the relevant organisation or individual, incident information, descriptions, supporting documents, photographs and other evidence.

c. Certification-related information

Where relevant to our functions, we may process information relating to certification activities, certification bodies, certificate holders, authorised representatives, certification applications and the status of certification.

Certain business, certification and contact information may be published on our website or in public certification records where appropriate for the operation, transparency and verification of the Malaysian Timber Certification Scheme (MTCS).

d. Technical and website usage information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type and operating system

• Pages visited and links accessed

• Date, time and duration of visits

• Referring website and general website interaction data

• Cookie identifiers and related technical information, where applicable

e. Other information

We may also collect personal data that you voluntarily provide to us or that is lawfully obtained from relevant organisations, certification bodies or other sources for legitimate MTCC purposes.

Please do not submit sensitive or unnecessary personal information unless it is relevant to your enquiry, complaint, application or other interaction with MTCC.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

• To respond to enquiries, requests and feedback.

• To receive, assess and manage complaints, appeals and dispute resolution matters.

• To administer certification-related activities and support the implementation of the MTCS.

• To verify certification status and maintain relevant certification records.

• To communicate with individuals