Before proceeding, please ensure your complaint is:

• Relevant — the issue is relevant to MTCC, its operations, vision, and mission;
• Specific — the complaint is specific to the matter — avoid general references that may cause confusion or misunderstanding;
• Clear — make clear statements so that MTCC can understand the issues without confusion;
• Evidential — there must be evidence of the issue being complained about;
• Verifiable — it should be possible to verify the complaint and the evidence provided;
• Actionable — it should be possible for MTCC to act on the complaint — avoid matters from the distant past or that cannot be acted upon due to legal limitations, government policies, social sensitivity, or other valid reasons.

All complaints will be handled with strict confidentiality and impartiality.