{"id":22064,"date":"2026-05-01T23:30:00","date_gmt":"2026-05-01T15:30:00","guid":{"rendered":"https:\/\/mtcc.com.my\/?p=22064"},"modified":"2026-06-24T16:10:43","modified_gmt":"2026-06-24T16:10:43","slug":"mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline","status":"publish","type":"post","link":"https:\/\/mtcc.com.my\/bm\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/","title":{"rendered":"MTCC Launches New Complaints Handling and Dispute Resolution Guideline"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Malaysian Timber Certification Council (MTCC) is pleased to announce the publication of&nbsp;<a href=\"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/MTCS-GD-3003-2026-Complaints-Handling-and-Dispute-Resolution-Mechanism-Guide-for-Stakeholders.pdf\" data-type=\"link\" data-id=\"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/MTCS-GD-3003-2026-Complaints-Handling-and-Dispute-Resolution-Mechanism-Guide-for-Stakeholders.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>MTCS GD 3003:2026 \u2013 Complaints Handling and Dispute Resolution Mechanism \u2013 Guide for Stakeholders<\/strong><\/a>, effective 1 May 2026. The Guideline and the improvements on the mechanism was approved by the MTCC Board of Trustees at its 110<sup>th<\/sup> Meeting on 20 April 2026 and supersedes&nbsp;MTCS GD 3003:2023 \u2013 Complaint Handling and Dispute Resolution Procedure&nbsp;in its entirety. It is designed to strengthen transparency, accountability, and stakeholder confidence in the Malaysian Timber Certification Scheme (MTCS). With this publication, all complaints submitted on or after 1 May 2026 will be managed under the revised Guideline.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Guideline sets out the improved Complaints Handling and Dispute Resolution Mechanism on how MTCC receives, manages, escalates, and resolves complaints and disputes arising from the implementation and operation of the MTCS. The Guideline also informs stakeholders of their rights and the process available to them. It is is aligned with PEFC GD 1004:2009 \u2013 Administration of PEFC Scheme, as MTCC is endorsed by PEFC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Key Enhancements<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The scope of the Guideline is expanded to include stakeholder management, risk management, and corrective and preventive actions;<\/li>\n\n\n\n<li>Better clarity for stakeholders to participate in the complaints, timelines and clearer accountability for parties involved.<\/li>\n\n\n\n<li>A tiered Alternative Dispute Resolution (ADR) pathway encourages early resolution through negotiation, neutral evaluation, and facilitation before escalation to mediation;<\/li>\n\n\n\n<li>Clear roles are defined for the Complaints and Nonconformity Secretariat, Dispute Resolution Secretariat, Dispute Resolution Committee, and Board of Trustees, strengthening accountability and governance transparency.<\/li>\n\n\n\n<li>Improved access including within the MTCC website with a dedicated email channel, <a href=\"mailto:complaints@mtcc.com.my\" target=\"_blank\" rel=\"noreferrer noopener\">complaints@mtcc.com.my<\/a>, has been established for all formal submissions.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Stakeholders are encouraged to access&nbsp;<em>MTCS GD 3003:2026 \u2013 Complaints Handling and Dispute Resolution Mechanism \u2013 Guide for Stakeholders<\/em>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/MTCS-GD-3003-2026-Complaints-Handling-and-Dispute-Resolution-Mechanism-Guide-for-Stakeholders.pdf\" data-type=\"link\" data-id=\"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/MTCS-GD-3003-2026-Complaints-Handling-and-Dispute-Resolution-Mechanism-Guide-for-Stakeholders.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Access the MTCS GD 3003:2026<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For enquiries about the Guideline or submitting complaints, visit the Complaints Page: <strong><a href=\"https:\/\/mtcc.com.my\/bm\/complaints\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/mtcc.com.my\/complaints\/<\/a>.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Publish Date: 1 May 2026<\/p>","protected":false},"excerpt":{"rendered":"<p>The Malaysian Timber Certification Council (MTCC) is pleased to announce the publication of&nbsp;MTCS GD 3003:2026 \u2013 Complaints Handling and Dispute Resolution Mechanism \u2013 Guide for Stakeholders, effective 1 May 2026. The Guideline and the improvements on the mechanism was approved by the MTCC Board of Trustees at its 110th Meeting on 20 April 2026 and [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":26156,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[15],"class_list":["post-22064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcement","tag-home-page"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MTCC Launches New Complaints Handling and Dispute Resolution Guideline - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL<\/title>\n<meta name=\"description\" content=\"Express your views on the proposed modifications to the PEFC Sustainable Forest Management (SFM) standard to ensure alignment with EUDR.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mtcc.com.my\/bm\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MTCC Launches New Complaints Handling and Dispute Resolution Guideline - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\" \/>\n<meta property=\"og:description\" content=\"Express your views on the proposed modifications to the PEFC Sustainable Forest Management (SFM) standard to ensure alignment with EUDR.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mtcc.com.my\/bm\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/\" \/>\n<meta property=\"og:site_name\" content=\"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\" \/>\n<meta property=\"article:published_time\" content=\"2026-05-01T15:30:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-24T16:10:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/ANNOUNCEMENTS_result.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"2400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"mtcc_admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"mtcc_admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minit\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/\"},\"author\":{\"name\":\"mtcc_admin\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#\\\/schema\\\/person\\\/67c1909c59af13dd9af2871a381cd54b\"},\"headline\":\"MTCC Launches New Complaints Handling and Dispute Resolution Guideline\",\"datePublished\":\"2026-05-01T15:30:00+00:00\",\"dateModified\":\"2026-06-24T16:10:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/\"},\"wordCount\":315,\"publisher\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mtcc.com.my\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ANNOUNCEMENTS_result.webp\",\"keywords\":[\"Home Page\"],\"articleSection\":[\"Announcement\"],\"inLanguage\":\"ms-MY\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/\",\"url\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/\",\"name\":\"MTCC Launches New Complaints Handling and Dispute Resolution Guideline - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mtcc.com.my\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ANNOUNCEMENTS_result.webp\",\"datePublished\":\"2026-05-01T15:30:00+00:00\",\"dateModified\":\"2026-06-24T16:10:43+00:00\",\"description\":\"Express your views on the proposed modifications to the PEFC Sustainable Forest Management (SFM) standard to ensure alignment with EUDR.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/#breadcrumb\"},\"inLanguage\":\"ms-MY\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/#primaryimage\",\"url\":\"https:\\\/\\\/mtcc.com.my\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ANNOUNCEMENTS_result.webp\",\"contentUrl\":\"https:\\\/\\\/mtcc.com.my\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/ANNOUNCEMENTS_result.webp\",\"width\":2400,\"height\":2400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mtcc.com.my\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"MTCC Launches New Complaints Handling and Dispute Resolution Guideline\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#website\",\"url\":\"https:\\\/\\\/mtcc.com.my\\\/\",\"name\":\"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mtcc.com.my\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ms-MY\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#organization\",\"name\":\"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\",\"url\":\"https:\\\/\\\/mtcc.com.my\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mtcc.com.my\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/main-logo-n.png\",\"contentUrl\":\"https:\\\/\\\/mtcc.com.my\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/main-logo-n.png\",\"width\":235,\"height\":329,\"caption\":\"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\"},\"image\":{\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/mtcc.com.my\\\/#\\\/schema\\\/person\\\/67c1909c59af13dd9af2871a381cd54b\",\"name\":\"mtcc_admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ms-MY\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/54ac05b02928d61f73a34dcadb587794ea88345932875416298c1ae93369049b?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/54ac05b02928d61f73a34dcadb587794ea88345932875416298c1ae93369049b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/54ac05b02928d61f73a34dcadb587794ea88345932875416298c1ae93369049b?s=96&d=mm&r=g\",\"caption\":\"mtcc_admin\"},\"url\":\"https:\\\/\\\/mtcc.com.my\\\/bm\\\/author\\\/mtcc_admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"MTCC Launches New Complaints Handling and Dispute Resolution Guideline - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL","description":"Express your views on the proposed modifications to the PEFC Sustainable Forest Management (SFM) standard to ensure alignment with EUDR.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mtcc.com.my\/bm\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/","og_locale":"ms_MY","og_type":"article","og_title":"MTCC Launches New Complaints Handling and Dispute Resolution Guideline - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL","og_description":"Express your views on the proposed modifications to the PEFC Sustainable Forest Management (SFM) standard to ensure alignment with EUDR.","og_url":"https:\/\/mtcc.com.my\/bm\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/","og_site_name":"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL","article_published_time":"2026-05-01T15:30:00+00:00","article_modified_time":"2026-06-24T16:10:43+00:00","og_image":[{"width":2400,"height":2400,"url":"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/ANNOUNCEMENTS_result.webp","type":"image\/webp"}],"author":"mtcc_admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"mtcc_admin","Est. reading time":"2 minit"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/#article","isPartOf":{"@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/"},"author":{"name":"mtcc_admin","@id":"https:\/\/mtcc.com.my\/#\/schema\/person\/67c1909c59af13dd9af2871a381cd54b"},"headline":"MTCC Launches New Complaints Handling and Dispute Resolution Guideline","datePublished":"2026-05-01T15:30:00+00:00","dateModified":"2026-06-24T16:10:43+00:00","mainEntityOfPage":{"@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/"},"wordCount":315,"publisher":{"@id":"https:\/\/mtcc.com.my\/#organization"},"image":{"@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/#primaryimage"},"thumbnailUrl":"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/ANNOUNCEMENTS_result.webp","keywords":["Home Page"],"articleSection":["Announcement"],"inLanguage":"ms-MY"},{"@type":"WebPage","@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/","url":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/","name":"MTCC Launches New Complaints Handling and Dispute Resolution Guideline - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL","isPartOf":{"@id":"https:\/\/mtcc.com.my\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/#primaryimage"},"image":{"@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/#primaryimage"},"thumbnailUrl":"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/ANNOUNCEMENTS_result.webp","datePublished":"2026-05-01T15:30:00+00:00","dateModified":"2026-06-24T16:10:43+00:00","description":"Express your views on the proposed modifications to the PEFC Sustainable Forest Management (SFM) standard to ensure alignment with EUDR.","breadcrumb":{"@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/#breadcrumb"},"inLanguage":"ms-MY","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/"]}]},{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/#primaryimage","url":"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/ANNOUNCEMENTS_result.webp","contentUrl":"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/05\/ANNOUNCEMENTS_result.webp","width":2400,"height":2400},{"@type":"BreadcrumbList","@id":"https:\/\/mtcc.com.my\/mtcc-launches-new-complaints-handling-and-dispute-resolution-guideline\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mtcc.com.my\/"},{"@type":"ListItem","position":2,"name":"MTCC Launches New Complaints Handling and Dispute Resolution Guideline"}]},{"@type":"WebSite","@id":"https:\/\/mtcc.com.my\/#website","url":"https:\/\/mtcc.com.my\/","name":"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL","description":"","publisher":{"@id":"https:\/\/mtcc.com.my\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mtcc.com.my\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ms-MY"},{"@type":"Organization","@id":"https:\/\/mtcc.com.my\/#organization","name":"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL","url":"https:\/\/mtcc.com.my\/","logo":{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/mtcc.com.my\/#\/schema\/logo\/image\/","url":"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/02\/main-logo-n.png","contentUrl":"https:\/\/mtcc.com.my\/wp-content\/uploads\/2026\/02\/main-logo-n.png","width":235,"height":329,"caption":"MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL"},"image":{"@id":"https:\/\/mtcc.com.my\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/mtcc.com.my\/#\/schema\/person\/67c1909c59af13dd9af2871a381cd54b","name":"mtcc_admin","image":{"@type":"ImageObject","inLanguage":"ms-MY","@id":"https:\/\/secure.gravatar.com\/avatar\/54ac05b02928d61f73a34dcadb587794ea88345932875416298c1ae93369049b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/54ac05b02928d61f73a34dcadb587794ea88345932875416298c1ae93369049b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/54ac05b02928d61f73a34dcadb587794ea88345932875416298c1ae93369049b?s=96&d=mm&r=g","caption":"mtcc_admin"},"url":"https:\/\/mtcc.com.my\/bm\/author\/mtcc_admin\/"}]}},"_links":{"self":[{"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/posts\/22064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/comments?post=22064"}],"version-history":[{"count":1,"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/posts\/22064\/revisions"}],"predecessor-version":[{"id":24944,"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/posts\/22064\/revisions\/24944"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/media\/26156"}],"wp:attachment":[{"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/media?parent=22064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/categories?post=22064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mtcc.com.my\/bm\/wp-json\/wp\/v2\/tags?post=22064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}