{"id":24133,"date":"2026-06-22T08:50:34","date_gmt":"2026-06-22T08:50:34","guid":{"rendered":"https:\/\/mtcc.com.my\/?page_id=24133"},"modified":"2026-06-24T09:15:57","modified_gmt":"2026-06-24T09:15:57","slug":"complaints","status":"publish","type":"page","link":"https:\/\/mtcc.com.my\/bm\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"24133\" class=\"elementor elementor-24133\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c052bf8 e-flex e-con-boxed e-con e-parent\" data-id=\"c052bf8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f250c02 e-con-full e-flex e-con e-child\" data-id=\"f250c02\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e4b17fa e-con-full e-flex e-con e-child\" data-id=\"e4b17fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66a1221 elementor-widget elementor-widget-heading\" data-id=\"66a1221\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Submit a<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d8d38 elementor-widget elementor-widget-heading\" data-id=\"58d8d38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68efb86 e-con-full e-flex e-con e-child\" data-id=\"68efb86\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-370a69e elementor-widget elementor-widget-text-editor\" data-id=\"370a69e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf you have a complaint relating to MTCC or the Malaysian Timber Certification Scheme (MTCS), please complete the form below and click Submit.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f610fa e-flex e-con-boxed e-con e-parent\" data-id=\"2f610fa\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df43bc3 elementor-widget elementor-widget-text-editor\" data-id=\"df43bc3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"has-text-align-center wp-block-paragraph\">If you have a complaint relating to MTCC or the Malaysian Timber Certification Scheme (MTCS), please complete the form below and click Submit.<\/p><p class=\"has-text-align-center wp-block-paragraph\">MTCC manages complaints and disputes in accordance with\u00a0<a href=\"\/wp-content\/uploads\/2026\/06\/MTCS-GD-3003-2026-Complaints-Handling-and-Dispute-Resolution-Mechanism-Guide-for-Stakeholders-1.pdf\"><em>MTCS GD 3003:2026 \u2013 Complaints Handling and Dispute Resolution Mechanism \u2013 Guide for Stakeholders.<\/em><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5466c8e e-flex e-con-boxed e-con e-parent\" data-id=\"5466c8e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5351757 elementor-button-align-center elementor-widget elementor-widget-form\" data-id=\"5351757\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t<template id=\"cfef_logic_data_5351757\" class=\"cfef_logic_data_js\" data-form-id=\"5351757\">{&quot;field_8fdc83e&quot;:{&quot;display_mode&quot;:&quot;show&quot;,&quot;fire_action&quot;:&quot;All&quot;,&quot;file_types&quot;:&quot;png&quot;,&quot;logic_data&quot;:[{&quot;cfef_logic_field_id&quot;:&quot;field_a02cd29&quot;,&quot;cfef_logic_field_is&quot;:&quot;==&quot;,&quot;cfef_logic_compare_value&quot;:&quot;others&quot;,&quot;_id&quot;:&quot;6c87519&quot;}]}}<\/template>\t\t<form class=\"elementor-form\" method=\"post\" name=\"Complaint Form\" aria-label=\"Complaint Form\">\r\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"24133\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5351757\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Complaints - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\" \/>\r\n\r\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"24133\"\/>\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_69876c0 elementor-col-100\">\r\n\t\t\t\t\t<h5 style=\"color: #3F4140;\">I&nbsp;&nbsp; Complainant's Details<\/h5>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tFull Name*\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_a747702 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a747702\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tEmail*\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_a747702]\" id=\"form-field-field_a747702\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_37985a9 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_37985a9\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tContact Number*\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_37985a9]\" id=\"form-field-field_37985a9\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_4a0eb03 elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4a0eb03\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tOrganisation \/ Affiliation\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4a0eb03]\" id=\"form-field-field_4a0eb03\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_fb03380 elementor-col-100\">\r\n\t\t\t\t\t<b style=\"color: #3F4140; padding-top: 30px; font-size: 20px;\">II&nbsp;&nbsp; Complaint Details<\/b>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_2b25840 elementor-col-100\">\r\n\t\t\t\t\t<p>Before proceeding, please ensure your complaint is:<\/p>\n<ul>\n<li>Relevant \u2014 the issue is relevant to MTCC, its operations, vision, and mission;<\/li>\n<li>Specific \u2014 the complaint is specific to the matter \u2014 avoid general references that may cause confusion or misunderstanding;<\/li>\n<li>Clear \u2014 make clear statements so that MTCC can understand the issues without confusion;<\/li>\n<li>Evidential \u2014 there must be evidence of the issue being complained about;<\/li>\n<li>Verifiable \u2014 it should be possible to verify the complaint and the evidence provided;<\/li>\n<li>Actionable \u2014 it should be possible for MTCC to act on the complaint \u2014 avoid matters from the distant past or that cannot be acted upon due to legal limitations, government policies, social sensitivity, or other valid reasons.<\/li><\/ul>\n\n<p>All complaints will be handled with strict confidentiality and impartiality.<\/p>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_a02cd29 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a02cd29\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tNature of Complaint*\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\r\n\t\t\t<div class=\"select-caret-down-wrapper\">\r\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\r\n\t\t\t<select name=\"form_fields[field_a02cd29]\" id=\"form-field-field_a02cd29\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t<option value=\"standard-dev\">Standards development process or decision<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"cert-body\">Certification Body conduct or decision<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"cert-org-compliance\">Certified organisation&#039;s compliance with MTCS requirements<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"misuse-logo\">Misuse of the MTCS or PEFC logo<\/option>\r\n\t\t\t\t\t\t\t\t\t<option value=\"others\">Others<\/option>\r\n\t\t\t\t\t\t\t<\/select>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_8fdc83e elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8fdc83e\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tIf choose Others, please specify:*\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_8fdc83e]\" id=\"form-field-field_8fdc83e\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_0d0282b elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0d0282b\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tParty or Organisation Concerned<br><i> (if applicable \u2014 name of the organisation, certification body, or individual your complaint is about)<\/i>\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_0d0282b]\" id=\"form-field-field_0d0282b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-date elementor-field-group elementor-column elementor-field-group-field_7ec41e4 elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7ec41e4\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tDate of Incident (if applicable)\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\r\n\t\t<input type=\"date\" name=\"form_fields[field_7ec41e4]\" id=\"form-field-field_7ec41e4\" class=\"elementor-field elementor-size-sm  elementor-field-textual elementor-date-field\" pattern=\"[0-9]{4}-[0-9]{2}-[0-9]{2}\">\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_21beca2 elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_21beca2\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tLocation of Incident<br><i> (if applicable \u2014 site name, area, or GPS coordinates)<\/i>\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_21beca2]\" id=\"form-field-field_21beca2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_44a9a85 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_44a9a85\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tDescription of Issue*\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_44a9a85]\" id=\"form-field-field_44a9a85\" rows=\"4\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_4696226 elementor-col-100\">\r\n\t\t\t\t\t<b style=\"color: #3F4140; padding-top: 30px; font-size: 20px;\">III&nbsp;&nbsp; Supporting Evidence*<\/b>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-file_upload elementor-field-group elementor-column elementor-field-group-field_beec405 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_beec405\" class=\"elementor-field-label\">\r\n\t\t\t\t\t\t\t\tPlease attach any supporting documents, photographs, GPS data, or other relevant files.<br>Accepted formats: JPEG, JPG, PNG, PDF, DOC, DOCX, MP4. Maximum file size: 10MB.\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-dragandrophandler-container\">\r\n\t\t\t<div class=\"elementor-dragandrophandler\" data-type=\"jpg,jpeg,pdf,png,doc,docx,mp4\" data-size=\"10\" data-max=\"\" data-preview=\"no\">\r\n\t\t\t\t<div class=\"elementor-dragandrophandler-inner\">\r\n\t\t\t\t\t<div class=\"elementor-text-drop\">Drag &amp; Drop Files Here<\/div>\r\n\t\t\t\t\t<div class=\"elementor-text-or\">or<\/div>\r\n\t\t\t\t\t<div class=\"elementor-text-browser\"><a style=\"padding:10px 24px 10px 24px !important; border-width:0px 0px 0px 0px !important; border-radius:5px 5px 5px 5px !important; color:#ffffff!important; background:#016155!important; border-color:#016155!important; border-style:solid !important; \" href=\"#\">Browse Files<\/a><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<input type=\"file\" class=\"input-uploads hidden\" multiple>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<input type=\"hidden\" name=\"form_fields[field_beec405]\" id=\"form-field-field_beec405\" class=\"elementor-field elementor-size-sm  elementor-upload-field-drap_drop\" required=\"required\">\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_76913d2 elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\r\n\t\t\t<span class=\"elementor-field-option\">\r\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_76913d2]\" id=\"form-field-field_76913d2\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\r\n\t\t\t\t<label for=\"form-field-field_76913d2\">I have read and agreed to the <a href=\"\/wp-content\/uploads\/2026\/06\/Act-709-14-6-2016.pdf\">Personal Data Protection Act 2010.<\/a><\/label>\t\t\t<\/span>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\r\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_cc46628]\" id=\"form-field-field_cc46628\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\r\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\r\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/form>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b127795 elementor-widget elementor-widget-text-editor\" data-id=\"b127795\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>*Please read\u00a0<a href=\"https:\/\/mtcc.com.my\/privacy-policy\/\">Privacy Policy<\/a>\u00a0and\u00a0<a href=\"https:\/\/mtcc.com.my\/terms-conditions\/\">Terms &amp; Conditions<\/a>.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Submit a Complaint If you have a complaint relating to MTCC or the Malaysian Timber Certification Scheme (MTCS), please complete the form below and click Submit. If you have a complaint relating to MTCC or the Malaysian Timber Certification Scheme (MTCS), please complete the form below and click Submit. MTCC manages complaints and disputes in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-24133","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\" \/>\n<meta property=\"og:description\" content=\"Submit a Complaint If you have a complaint relating to MTCC or the Malaysian Timber Certification Scheme (MTCS), please complete the form below and click Submit. If you have a complaint relating to MTCC or the Malaysian Timber Certification Scheme (MTCS), please complete the form below and click Submit. 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