{"id":23082,"date":"2026-04-15T17:53:58","date_gmt":"2026-04-15T17:53:58","guid":{"rendered":"https:\/\/mtcc.com.my\/?page_id=23082"},"modified":"2026-06-24T15:06:22","modified_gmt":"2026-06-24T15:06:22","slug":"general-enquiry","status":"publish","type":"page","link":"https:\/\/mtcc.com.my\/bm\/general-enquiry\/","title":{"rendered":"General Enquiry"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"23082\" class=\"elementor elementor-23082\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c052bf8 e-flex e-con-boxed e-con e-parent\" data-id=\"c052bf8\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f250c02 e-con-full e-flex e-con e-child\" data-id=\"f250c02\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e4b17fa e-con-full e-flex e-con e-child\" data-id=\"e4b17fa\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66a1221 elementor-widget elementor-widget-heading\" data-id=\"66a1221\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enquiries \/ Complaints\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d8d38 elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"58d8d38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enquiry<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68efb86 e-con-full e-flex e-con e-child\" data-id=\"68efb86\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-370a69e elementor-widget elementor-widget-text-editor\" data-id=\"370a69e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Reach out with an enquiry, or submit a complaint under the MTCS.<\/b><\/p><p><span style=\"font-weight: 400;\">If you have a question or general enquiry about MTCC or the Malaysian Timber Certification Scheme (MTCS), or a complaint relating to MTCC or the MTCS, please complete the form below and click Submit. Our team will get back to you.<\/span><\/p><p><span style=\"font-weight: 400;\">MTCC manages complaints and disputes in accordance with MTCS GD 3003:2026 \u2013 Complaints Handling and Dispute Resolution Mechanism \u2013 Guide for Stakeholders, available <\/span><a href=\"\/wp-content\/uploads\/2026\/06\/MTCS-GD-3003-2026-Complaints-Handling-and-Dispute-Resolution-Mechanism-Guide-for-Stakeholders-1.pdf\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c32b61 elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"3c32b61\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ad4de10 e-con-full e-flex e-con e-child\" data-id=\"ad4de10\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3584a97 e-con-full e-flex e-con e-child\" data-id=\"3584a97\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a760fd elementor-widget elementor-widget-heading\" data-id=\"7a760fd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c03868 elementor-widget elementor-widget-heading\" data-id=\"0c03868\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enquiry<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4f50dc e-con-full e-flex e-con e-child\" data-id=\"b4f50dc\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de94514 elementor-widget elementor-widget-text-editor\" data-id=\"de94514\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf you have any questions and\/or general enquiries about MTCC or MTCS, please fill in the fields below and click submit to send the form.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5466c8e e-flex e-con-boxed e-con e-parent\" data-id=\"5466c8e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ccb89e elementor-button-align-end elementor-widget__width-initial elementor-widget elementor-widget-form\" data-id=\"3ccb89e\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"general_enquiry\" name=\"General Enquiry\" aria-label=\"General Enquiry\">\r\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"23082\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3ccb89e\"\/>\r\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"General Enquiry - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\" \/>\r\n\r\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"23082\"\/>\r\n\t\t\t\r\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_6c6a69f elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6c6a69f\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tPhone Number\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_6c6a69f]\" id=\"form-field-field_6c6a69f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone Number\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\r\n\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\r\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\r\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-hidden elementor-field-group elementor-column elementor-field-group-field_477f9a1 elementor-col-100\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"hidden\" name=\"form_fields[field_477f9a1]\" id=\"form-field-field_477f9a1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" value=\"General Enquiry\">\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\r\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_9604cc8]\" id=\"form-field-field_9604cc8\" class=\"elementor-field elementor-size-sm \" style=\"display:none !important;\">\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\r\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\r\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t<\/button>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/form>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Enquiries \/ Complaints Enquiry Reach out with an enquiry, or submit a complaint under the MTCS. If you have a question or general enquiry about MTCC or the Malaysian Timber Certification Scheme (MTCS), or a complaint relating to MTCC or the MTCS, please complete the form below and click Submit. Our team will get back [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-23082","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>General Enquiry - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Enquiry - MTCC | MALAYSIAN TIMBER CERTIFICATION COUNCIL\" \/>\n<meta property=\"og:description\" content=\"Enquiries \/ Complaints Enquiry Reach out with an enquiry, or submit a complaint under the MTCS. 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